The “Custumor” Is Always Right

I’m one of those people who drives around checking out billboards and signs, looking for typos, or unintentional suggestive images, and other clever shit. Awhile back, I saw a sign outside of a strip mall near me, which has a Kmart and a grocery store and Verizon store and all that fun consumerist crap. The strip mall has that stuff, not the sign. But the sign said:

“Custumor Parking Only”

What the fuck is a Custumor? I’m not saying I never make mistakes, because I think I have before, but this was no mistake. The sign had to go through a process, consisting of at least two – if not all – of the following steps:

    1. whatever writing/typing/printing that went into writing the description to begin with, which
    2. then goes to a proofreader, which
    3. then goes to someone who approves it, which
    4. then gets typed up and finalized and
    5. sent to a media company for print.

And yes, I realize the company is probably going to quote policy on printing “exactly as the custumor presents it to you.”

But what about when the sign got delivered to the store? Nobody caught it, even then?! Not the idiots who received it against the packing list? Not even the idiot manager?? When the idiot putting the sign up was drilling the holes in the metal, did they completely miss the glaring error??? They should hear of their idiocy. Perhaps if someone had broken the news to them sooner, this idiot shit wouldn’t be happening (but then I wouldn’t have this brilliant material, so nevermind).

Know what else I hate?

“Let me put you on hold, and I’ll see if I can find the answer for you.”

Only, when they come back on the line, they tell me that they’re transferring me to someone else. That’s not an answer! That’s a fucking repeat performance, on my part! I don’t want to have to ask my question 4 times, just to not be helped by anyone. I called you for help! That’s when I hit ’em with: “Cool, let them know what my question was before you transfer me, would you?”

It’s especially nerve-grating when you have to transfer to numerous departments, because nobody knows what’s going on, and you have to give your access information every single time. “Ok I’ll need to access your account, can I get the last 4 of your social? Your zip code? Okay, and your date of birth? Aaand, your address? Yeah, and the exact time you last took a dump? Okay, and, your account number, please? Great. Now how may I help you?”

Well you fucking can’t, I’m sure, but let’s bring more people in on this clusterfuck, what the hell. The more people who get to deal with me, the better. I actually almost sort of pity any customer service representative who has ever had to deal with me. Even on my best day. On my best day, I love messing with reps. On my worst day, I channel all of my frustration from the days when I worked in a call center, and I convince myself that my wrath is a rite of passage for the rep lucky enough to be making the choice to work in a call center now. They deserve it. They need it.

I’ve worked in every side of customer service, and they each come with their own specific agony. I’ve done cold calling, insurance claims processing, inbound sales, member services, billing, collections, and mail correspondence calls, to name a few. I’ve sold CDs, clothing, phones, and dietary supplements. I’ve worked as a competitive employee, and as an equally competitive team member, as well as in thankless positions that got no recognition or reward. I’ve dealt with state departments, doctors, angry parents, sick and injured people, and people who threatened to “come find me” if I didn’t stop calling. There wasn’t anything about the easiest of customer service jobs that was remotely enjoyable. So please believe me when I say I understand how much it sucks to wake up to the knowledge that you have to drag your ass to a customer service job. Truly.

I also know that I don’t care how you make your money, as long as you do the job you’re being paid to do. And if that includes going back into training, so you can more effectively help me when I call and ask you for the low-down on your area of expertise, then that’s probably what you need to do. I’m just a consumer, though, what do I know?

I went to Wal-Mart, a chain well-known for having terrible customer service at their brick-and-mortar locations. Maybe it’s the area where I live, or maybe it’s the caliber of people who are willing to show up every day, but the customer service at the location in my town is probably one of the worst ones. If they’re not loudly reading your full name and address off your license in full earshot of anyone in line, they’re playing(?) dumb until you just give up and do their job for them, or just walk away. I would rather throw away a gift card, than to have to troubleshoot it at customer service. I’m that petty.

There’s a gas station/convenience store chain in our area, that doesn’t require their cashiers to provide anything more than the bare minimum customer service. They count the money, and put the stuff in a bag… sort of like a bank robbery. They don’t acknowledge you; they just start scanning your shit, and yell at you if you don’t drop all of your items quickly enough. They don’t tell you the total; they just expect you to read it off the screen yourself. They don’t give you a receipt unless you ask for it, and they don’t say anything to you once the transaction is done. It’s an oddly cold practice, but it doesn’t require people skills, which is probably the main perk to the job. A high school diploma/GED is not required, and you can be any kind of felon or addict you want. As long as you don’t mind spending a lot of time refilling kerosene right next to the register, you’re in! Welcome to the team! (they don’t probably actually say that, because they’re rude).

There is also a local restaurant, which I won’t name, because I don’t want to give them any free advertising, and it’s about a stone’s throw from my house. They usually have live music and pretty good food, but it’s a bar, basically. The guy who owns it is an asshat, and the employees are all junkies, and even though that’s status quo for most places, this was some velvet rope treatment type of shit. Matt and I got overcharged one night when we went there to see a friend’s band play, and the next day, we saw that we had also been charged for another table’s bill. We brought the statement (online banking on an app) to the restaurant to see the manager about getting it cleared up, and shit went all kinds of wonky from there.

First of all, they wanted us to just take their word for it, that there was no double charge, even though two different amounts were showing as debits from my account. No evidence to back up their claim, no reasoning they wanted to share with us, just their word. Of course, I don’t take anyone’s word for anything, especially when it’s money at a bar. I wasn’t having any of it, so the guy asked if he could take the phone out back so that they could “double check against the database of charges.”

That’s a hard FUCKNOTHANKYOUVERYMUCH. There’s got to be a better way!

The guy says, “I’ll go get the printed list of transactions.” Well why didn’t you suggest that first? That seems way easier than taking my phone back there. The guy comes back with the list, and he’s looking through it like a proper accountant, and he looks at us and says he can’t find our credit card swipe anywhere. He double checks. He triple checks. This is a bartender, by the way, not the manager. We haven’t even gotten to see The Wizard at this point. The bartender tells us the chargearen’t on the ledger, and just looks at us, hoping we’ll take his word for it, like he suggested already.

“So?” I says to him.

“Soooo…. It’s not on there.” Spinning my wheels with this guy was getting old, so I demanded the manager come out. And before I knew it, he appeared; his banana yellow shirt looked almost distorted, or like an upside-down light bulb, as it clung to his gravity-defying beer belly. The oily sludge in his hair seemed to be permeating the skin on his face and neck, and probably his back (*shudder*). His Dockers were horizontally crinkled at the top of the thigh, telling that he had been sitting for a long time (probably doing nothing). But the only thing I could focus on, were his annoying gold chains swingin’ about. He was so slimy and disgusting, that Matt still talks about him, to this day (he encouraged me to be more descriptive, because this did no justice to how vile he was. He was the epitome of a sleazebag bar owner.) His smug-ass face (smug ass-face?) made it abundantly clear that he didn’t want to be bothered. I don’t know what he was doing back there, but it was only 10:00 AM, so he couldn’t get the waitress to offer us a beer, and that put him at an obvious unease. He wanted to get back to whatever he was doing. And this time, free alcohol wasn’t going to get us to cooperate. So he started looking through the useless ledger, and asking us – in what can only be described as the whiniest voice I never expected to come out of his mouth – what we thought he should do.

Not my company, asshole. I don’t think you’re paying me to make your business decisions. In fact, you’re not paying me any of the money you owe me, so let’s get to that. I tells him, “I think you should give me the $25 you charged me for someone else’s drinks.” And you know what this clown decided was the best response to throw back at me?

“What if that extra charge doesn’t go through, how am I gonna get my 25 bucks back?”

I walked away at that point. There are not many things in this world that are worth $25 to me, and that was absolutely not something I would have thought was worth $100/hour. I would have gladly paid the $25 again just to avoid the exchange altogether.

The worst part about being “helped” by someone, is when the actual transaction/exchange is over, but they have about 140 more things to say. So you get to the point where they’re no longer useful to you, but they still want more of your time than what you’ve already given them. They want to tell you about their website, and all the dumb shit you can do on there, and they want to tell you that they’re available monday through wednesday, and friday from 8-4, except for the hours of 10-3, and they want you to know that they strive to provide the best customer service, so you’ll be getting a follow-up call to ask you some questions about the call where you asked them questions. For someone who does as much Consumer Reporting (ahem*complaining*ahem) as I do, you’d think I would be watching the phone for that call, for the opportunity to recount all of the things the rep did that weren’t up to my standards.

Well I hate that call. I don’t like any automated calls, and I get a ton of them. Appointment confirmations, school updates for my kids, surveys about whateverwhocares, or some cruise that I definitely did not inquire about. I didn’t inquire about a cruise. The only inquiry I will ever make into a cruise, is to ask why the fuck anyone would ever go on one. That’s the end of the inquiry. If there’s anything I hate worse than interacting with a robot on the phone, it’s being isolated in the middle of nowhere with a bunch of humans.

Cruises are a lot like life on Earth, in that way. We’re just a bunch of beings isolated in the middle of nowhere (space). And life, like the ocean, is unpredictable and powerful. I guess the difference is, I just don’t want to be surrounded by a bunch of rich assholes in the middle of the ocean. I’ll take my chances with my friends and family and all my cool stuff, on dry land.

Are cruise-takers even called customers, when they’re on the ship? Are they cruisers? (I just checked, and they are called cruisers, so I guess I know my yachtie lingo, and can now set forth on my journey to swindle a rich dude to take me as his trophy wife!)

I was joking about that last part, before anyone comes for me about being anti-feminist, or misandristic, or whatever. I am nobody’s trophy, nobody’s wife, and nobody’s anything. I am sometimes a customer, though, depending on how you use the word.

An entry from the late 14th century (spelled “custumer,” which might explain the typo, possibly, a bit) states that a customer is a: “customs official, toll-gatherer,” but the entry after that, referred to the Shakespearean definition implying prostitution. So if someone is described as “a cool customer,” that guy is probably getting some that night. Currently defined as “someone who buys things,” it’s safe to say that neither definition carried over into the 21st century very well. It also currently has a second definition:

2.

a person or thing of a specified kind that one has to deal with.

Now that’s more like it. I think we can agree that I’m the good ol’ 21st century definition. The jury is still out on whether or not the strip mall guy’s boss’s boss is a fan of 14th century English. 

 

-jg

High School (Not) High (Enough)

Recently, I had the pleasure of attending a banquet at my kids’ school, and it really opened my eyes to why I used to smoke so much pot in high school: it’s because high school kids are fucking annoying as hell.

Don’t believe me? I’ll give you some examples.

At this banquet, there were 20 tables. Each table sat 8 people. It wasn’t going to be a very big event. When my family of 4 arrived, there was only a total of 8 kids there. Did they all sit at the same table? Of course not, and I wouldn’t expect them to. Let ‘em spread out. My family sat around one half of a table that was in the middle of the room, and left the other half of the table open for another family of 4 (or fewer, whatever).

Here’s where my first example begins: as the other students started arriving, the sitting students would scream their names, as if they hadn’t seen them for like, THREE WHOLE HOURS. And one by one, these kids were invited to “The Cool Table” at the front of the crowd, leaving the rest of the peasants to feel collectively excluded. I didn’t even know that shit still existed.

And can I just sidetrack for a second, about the fact that MY table WASN’T The Cool Table?! I mean, my family is fucking hysterically funny, and we have THE BEST dinner time conversations. If our table isn’t The Cool Table, then I don’t want to be cool, I guess, and it’s my choice, not because they said I wasn’t.

Back to the examples of my nightmares personified. The Cool Table started filling up, until there were like 450 kids at this table. What I want to know is, how is it The Cool Table, if everyone is sitting at it? Wouldn’t that just be A Table? As for the handful of parents and other students who weren’t screamed at invited to sit with all those hip turds, I’m sure they all loved hearing the sound of screeching banshees in their dreams last night too.

The Cool Kids started taking the chairs from the other tables, while those people were up at the buffet, WHICH WAS AMAZING. The buffet, I mean, not the stealing of chairs. That was pretty annoying, because they took 6 of the chairs from our table while we were gone, and we had to steal them from other jerks from Less-Cool-But-Still-Pretty-Cool tables. It wasn’t my proudest moment, but I have principles, and I was not about to eat a whole plate of delicious meatballs while standing up. Those kids thought I wouldn’t be that lazy, but they obviously underestimated me.

The banquet presentation began, and just in case you were wondering, no it did not shut them up. On the contrary, there was a slideshow, so every time one of their faces was on screen for even a half-second, they would erupt in a roar of laughter and screams. This went on for 10 long minutes. It was a nice slideshow, and I’m sure they were just excited. But, I’ll go back to my earlier statement about having to cope with that excitement, with the help of my bff, Mary Jane.

Now, I know what you’re saying: “Well, my kids don’t do that stuff.” And I would say to you: shutup and stop lying to yourself. Just because your kids aren’t doing these particular things, doesn’t mean they aren’t acting like little shitheads when you’re not around, and they’re allowed to be “cool.” Believe me, they’re doing just that. And they’re good at it. No matter how great you think your kid is, I guarantee there is someone whose nerves they love to work on. Maybe it’s you. Who knows.

Some people like to say, “When you were their age, you did that too,” and to some extent, they’d be right, but I wasn’t even remotely excited about anything my peers were doing in the 90s, so they’re also kinda wrong. I mean, I remember being annoying, but everyone is. Everyone is annoying, including your kid, remember? But there’s a difference between being annoying, and being an experience that everyone has to live through. Perhaps it has something to do with how big the person’s platform is, how many people they reach with what they’re doing and saying. In that vein, we can rest a lot of the blame on social media, and the constant flow of positive reinforcement kids/teens (and adults too!) receive from their peers online. They adopt the position that they have gained unconditional acceptance among others, and that the virtual flow of adoration is going to be relatively similar in their real-life interactions.

So maybe yours is not screaming at the top of their lungs, to welcome a peer to the table in the most extravagant way possible. Maybe they’re the peer that is being showered with those feelings, making them believe they are extra special, just like everyone else who walked in. Maybe yours is wildly unpopular, and would die to feel the acceptance that others so freely give away. Maybe yours is like me, and realizes that, after you graduate high school, shit changes. Prom King and Homecoming Queen don’t translate well on a resume, and certainly not when it comes to keeping yourself alive.

My high school experience was full of days that I swore I had wished away hard enough, but didn’t. Every day was a struggle, in and out of school, and graduation day seemed like an eternity in the future, to the point where I couldn’t even decide what that would look like. I just knew high school was not what I thought life would be like, so I tried to laugh through as much of the bullshit as I could, which was a lot, it turns out. And as soon as I graduated, life got real.

I was back at the starting line, with everyone else, even the popular kids, and the century was turning. The next generation was already being born, and technology was changing the way we perceived each other (and life). The internet taught us how to parent, and we took those tips (sometimes from people who weren’t parents, and had no education on the topic) and we ran with them. We kept checking back, to make sure we were doing what everyone else was doing, and NOT doing what everyone else thought was wrong. It changes all the time. One day spaghetti is the best thing for kids, and the next day, it causes brain death. We could no longer afford to make the mistake of not being in-the-know.

Spaghetti doesn’t cause brain death, so if you’re not one of my regular readers… I exaggerate sometimes. Go ahead and feed your kids spaghetti. Or don’t, I mean, I’m not your kid’s parent, so that’s just some advice you can take or leave. I feel like they won’t die without spaghetti, but I’m no doctor.

Innovations in social media and personality shaping, as well as unrealistic hyper-active parenting woes, as well as the deadly sharpening of peer scrutiny and judgment, have all created a monster. Kids are being held to impossible standards, not by parents (though that’s another topic I could go on about) but by their peers. They feel the need to change. They feel the need to chase perfection. They feel the need to fit a mold. They feel the need to replicate what others admire. It’s just an image, based on the heavily edited photos and videos they see online and on television and in magazines, and we know this, but girls and guys alike are all susceptible to it. It isn’t just the ladies who are feeling the pressure. It’s everywhere, and if they aren’t adhering to the latest tweet or post from a major influencer (which is a fucking job now), they can expect to be rejected everywhere in their physical life.

That’s something I find annoying, and new. I didn’t have to deal with social media, so maybe that’s why I think things are so much worse now. Remember, I thought high schoolers were annoying before; there is nothing new about this. The part I find new, is the immediate broadcast of every feeling and reaction people have, before they have the opportunity to process the emotion. A minor tiff between friends can easily escalate to someone’s entire life being ruined, because social media allows us to share our feelings (about a person or event) amongst a wide net of people. The bigger the audience, the more people to share in that view, and the faster that immediate reaction turns into a group opinion. I’m not sure how I would have made it through high school, if I had to deal with social media. Knowing my own self, and my own mental health, I can honestly say I may have been one of those cases that didn’t make it out alive. It’s a scary thing to realize, especially when it’s mapped against my own daughter’s experience in this modern world.

Neither of my kids have social media, mostly for the reason that I don’t want them to be subject to the cruel judgment that is obviously the result of others’ insecurities. When they’re grown, they’ll have the choice to jump on the Social Media Bandwagon of Doom, but that will be then, and this is now, and I won’t allow it to work its corrosive magic on my offspring’s sweet minds. It’s not helpful. If my kids wanted insecurities projected onto them, they’ve satisfied that interest fully, by tormenting each other every single day. Getting into unfair biases on looks, body fat, talent, taste, and opinion, is something they can do without, for now. As I said, that’s a choice they’ll make for themselves, and hopefully once they see how fucked-up it is, they’ll just live in the real world and call it fucked-up enough.

I am fully aware that I am subjecting myself to criticism every day, and that I am also still vulnerable to unfair attacks, but it never occurred to me to care what others think, so until I’ve caused harm to someone, I’m not likely to apologize. Yes, this post is about Parenting and Pot, in the same sentiment, but I’d much rather be judged for making investments in my kids’ health and well-being while under the influence of cannabis, than to be that person who has nothing better to do than look for shit like that on the internet. I’m not beating my kids. They’re fed, they’re clean, they’re up-to-date on their education and current events. They don’t swear in my face, they don’t get physically violent, but they know not to be pushed around. They are accountable for their whereabouts, they aren’t partying (yet), they care about safety, and they are open about it. They care about humans as a species instead of a group of smaller sub-sets to be classified. They show love every day, as well as respect. And, super important, they see how plastic their generation is. They know how fake it is, and how much manipulation and hypnosis goes into growing up in the age of social media.

Not saying my kids are better than yours. They’re annoying too. But they’re well-adjusted enough to know they don’t want to be applauded into a room by attention-starved kids, who are really just priming the pump for reciprocated adulation. And that’s something I can feel good about, even without the influence of Mary Jane.

-jg

*Please note that I think students who participate in activities and get excited about school are absolutely wonderful. Students who could care less about the time and effort that is being given to them in the name of a free basic education: crap. Sorry. It’s my blog, and as much as I criticize schools, they’re still providing a service to your child, that you aren’t providing. (I know, homeschooling is a thing, but I can’t tell you how much I MYSELF ironically complain about the free school system, which is actually what I am talking about. No need to educate me on the fact that homeschooling is a thing.) I used to hate school, but I realize how valuable people’s time is, and teachers get paid bullshit to sit in a room with a whole bunch of annoying kids who aren’t all having their best day, day after day, after day after day. It’s hardly rewarding. The school I am speaking of in this story, is a wonderful school. The students work hard, and they have fun. Sure, there’s exclusion and constant evaluation and fake praise, but anyone in a thankless job such as -oh, i don’t know- a teacher, could tell you that there is a healthy dose of all that shit in any job. It doesn’t end after high school. This article was purely satirical, in the name of justifying the reasons I hated being in high school, and the reasons I hate seeing the weird unfair treatment teenagers bestow upon their peers now. I guess I’ll always be in high school, in my heart.

Writer’s Block

How do you get writer’s block, when your writing style is “journal”? It hardly makes sense for anybody, but I am especially surprised that I personally am unable to talk about myself. How do I have nothing to say, and I’m me? I was voted Biggest Mouth in my Senior class in high school. I always have something to talk about, even when I don’t.

I sat down to get my writing surroundings in order, and I’m moderately comfortable, for how hot it is, and especially for how humid it is! I have my fully charged laptop, my pillow chair that I customized to my own weird comfort needs, my coffee (okay, that’s gone now), my fan on, my lighting dimmed, my mood elevated, and my hair out of my face (for now)… I even put on some tunes, to get my brain primed for entertaining.

Unfortunately (I don’t find it unfortunate) for me, I chose to listen to Aesop Rock, and I don’t know if you have ever listened to Aesop Rock before, but he doesn’t exactly make you feel like you know a fuckin thing about the English language. And here, I thought I was exclusive in some sweet love affair (with super light expectations) with the English language. Then I met Aesop, dude. Then I met Aesop.

I didn’t meet him, but I did see him at a small show a couple of years ago, and he was like, pretty much sweating on me (during the show, guys…) because of how close I was. He looked really good, too. Hey, Aesop. What’s up with you coming back? My boyfriend is totally cool with me asking.

So as I was saying, Aesop Rock magically uses language to create stories from beyond my wildest dreams, and when I listen to his music, it reminds me of how good I think I am, only to then realize how good I could be, but still am not. He plays with parts of speech, and captivates the listener with relatable anecdotes, pop culture, double entendre, and philosophy, all blended by his hypnotic vocal style. To say the man has an extensive grasp on vocabulary would be an understatement, and I almost always learn some new word or foreign phrase from his songs. I am so captivated by wanting to listen and dissect, that I find it impossible to be able to write. How could I? Nothing I say matters.

If you haven’t listened to Aesop, that’s fine, because you still can. I recommend the entire Labor Days album, as well as Float, but that’s just because I luh dat old shit. His new stuff is great as well. You may not be into hip hop music, and I think that’s fine for you, weirdo, but even you may still enjoy his work. I don’t know if you will or not, but I don’t much care, so that’s where that part ends.

I wonder how many times Aesop has gotten writer’s block? I doubt he ever could get that deep into nothingness, rather, he probably has writer’s floods; always having so many ideas-per-minute, that I can’t imagine he would ever have a moment’s peace inside his mind. I wonder what it would sound like in there, or what a scan of his brain would look like. I remember that movie 8 Mile, which I am in no way admitting to having viewed, where Eminem is talking about the song “just coming to him” or something like that, and basically just naturally forming in his mind, and that seems like a very very mild version of what happens to Aesop. But with considerably more talent. Like Little League vs the MLB, except I hate Eminem.

That’s not to say Eminem hasn’t written some funny and clever punchlines, but I did drugs too, before, so… bravo, Eminem. I don’t do drugs, and I stay making people laugh.

I wish I could make someone laugh right now. Perhaps my writer’s block is due to the fact that my kids are back in school now, and I feel like I have no purpose. Today is the worst day to feel that way, considering how much shit I have to do, but “writing” was also on that list of shit to do, and we’ve seen how well that turned out. I’ve just bitched about how good of a writer Aesop is, and how good he probably smells. I still have to bake a fucking cake, and make turkey meatballs, and pick up Sonny’s glasses (which I was supposed to do yesterday, but have since forgotten about 4 times), pick up Dot from school and go to an appointment, which we have to rush through, to get to her second appointment, which takes place inside the house. I mean, counseling has to be in a comfortable setting, and already being at home is nice for when the counselor leaves, because then I have to get back into doing way more shit. There’s always more shit to do. Forever.

I did a professional dye job of 3 colors on Dot’s hair (’twas slick as fuuuuuck), gave Sonny a tight fade, cut my own hair, and surrendered a bunch of my old awesome clothes (that Dot thinks are cool all of a sudden), just in time for the 4-day weekend that will make me feel like I did all of that shit for nothing. Because here’s something I never understood: the whole “school-starts-before-labor-day-but-then-there’s-an-immediate-long-weekend-to-get-your-kids-back-into-the-swing-of-being-lazy” thing. I mean, start it after labor day.

There. I figured it out.

And, since I know there are some of you saying “Well that’s too late,” I say to you this: I am a proponent for year-round schooling, and think it’s ridiculous and counterproductive to get a break for such a long period of time, especially one which is completely unrealistic to the “real world” (whatever that is). People have to work at a company for many years (TOO many!), and that is, if they ever earn 15 weeks (plus holidays) off! If kids aren’t in school, they need to be doing something sustainable, like farming or gardening or fishing or carpentry or electrical work or mechanics of some kind… just like an adult. My two cents, which is coincidentally how much I got paid for all that cosmetology work I did on our hair.

It makes me sad to not be able to give you something worth reading this week. But then I start thinking about all the stuff I’m supposed to be remembering, and I stop feeling bad. It reminds me of that scene from movies, where the sleeping guard is like “wha-? oh shit” and jumps up to do his fuckin job. That’s what my brain does. The part where it’s “sleeping” is the feelings, and my brain just needs to wake the fuck up and get back to work. Maybe next week, I’ll care more about you, than I do about focusing on the unattainable goal of not forgetting any of the eleventy-billion things I am expected to remember, whilst micromanaging the individuals and collective family life.

But who knows. It’ll be a surprise for us all! See you then!

-jg

 

No FOMO, or A Summer Without Facebook

Just after el cinco de Mayo of this year, I closed my facebook account. I didn’t just deactivate it; I shut that bitch down for life. I remember that it was right after el cinco de Mayo, because one of the last things I posted was a story about hearing French people say the phrase “sink-o duh my-o” while telling each other their plans for the ‘holiday‘ upcoming. Not many people of Mexican ancestry up here, but everyone was celebrating, thinking they were being supportive of some sort of Mexican Independence.

El sigh.

For the final couple of weeks on the ‘book, I was simply going through the motions: waiting to close the account, because I had already gotten myself super amped up about it, and I just generally hate anticipation. When I decided I was leaving, I gave my friends and family 2 weeks to provide their contact information before I fell off  the planet facebook. I didn’t even want to stay on for those 2 weeks, and several times, I’d considered just closing it anyway and saying “fuck the 2 weeks!”

Not many people responded with their information, but they all seemed like they couldn’t understand what was wrong with me. Ones that said “please don’t go!” haven’t talked to me in the past 4 months, and those that said “don’t lose touch” have barely replied to my correspondence outside of facebook. (I guess those were threats, after all.) That’s not to say none of them have talked to me, but it’s clear that facebook makes you think you have a lot more friends than you actually have. On the contrary, you probably have a ton of *ahem* friends who are curious about what is going on in your life, but don’t want to get involved in any capacity, other than bystander. That’s more like it.

A lot of people who do see me in real life, have uttered the phrase “oh, you’re not on facebook, nevermind” to the point of exhaustion. Yes, I am the outlier, and thereby, require other forms of communication in order to stay in the proverbial loop, as it were. It doesn’t mean I am incapable of understanding what is happening to people, and can even be told/shown in the exact same manner as if I were a facebook onlooker. Simply show me, or tell me. Just like a computer. Or a kindergarten class. But, you know… me.

I used to share a lot of lengthy and opinionated posts (no, it’s true), which turned into this blog, and I used to share a lot of photos, which turned into google photo sharing, and I used to get bothered by shitty articles and sourceless stories, which turned into being bothered by my general news search. Some might say I’m making lateral moves that don’t mean anything. To them, I say, “Remember Cambridge Analytica?” (and then I disappear into a cloud).

I mean, sure, someone is probably still spying, but it ain’t facebook. I’m not taking quizzes and bumping polls and registering for this-or-that-side in some stupid faceoff about candy or the color of a dress… AKA Profiling Myself For Free. I don’t care to argue about my political beliefs anymore, or argue about whether I should be trying to understand the current racial atmosphere, or get into arguments about *anything* with people who probably aren’t even real, because facebook isn’t real to me. It doesn’t exist, that is, until I try to look up a business, and their only fucking web representation is their facebook page. Why would anyone limit themselves in such a way? My favorite blogger changed her platform to facebook posts, which devastates me, because now I don’t get to read it. In times like that, I want to miss facebook, but then instead I just don’t.

Another thing that I don’t understand anymore, is how the over-all organization of your life on the facebook platform – dates, concerts, baby showers, birthdays, political gatherings, holidays, educational institution details and dates, career specifics, area of location, photo documentation of your family’s upbringing – makes anything easier. I used to think it was convenient, but in reality, it’s just a nice compact version of everything about you, sold to the highest bidder. It’s a social media platform, not a government file (well, it is now), so why are people trying to get so intimate with everyone, that even the most distant connection is one worth letting into your innermost circle?

Matt has asked me several times if I miss facebook, or if I wish I had it back. The answer never changes, and I wouldn’t even be thinking about an answer if he wasn’t bringing it up, because I literally never think about it. I hear people say “Did you see on facebook…” and I immediately interject “nope” but then they start pressing to figure out what the problem is, like my computer malfunctioned somehow, or I just was “too busy for facebook” somehow, or facebook must have malfunctioned somehow because I hadn’t seen it yet.

Nothing is wrong. I haven’t seen it. I’ll never see it. I don’t want to see it now, or tomorrow. If you have a photo to show me, show me the fucking photo. Not the facebook post.

ANNNNND… And and and… I don’t want you to do that move where you “share your phone” in some ridiculous side move where I get to see you scrolling through your feed for 3 minutes in order to find the picture. I didn’t like that when I was on facebook, and I don’t like it when it’s your crap.

Not that your stuff is crap. I’m sure it’s great.

So, not having access to the many “good times” people have been checking into, or the books and drinks they’re enjoying, or the articles they thought were shareworthy, has given me some perspective on life. Perhaps a selfish perspective, but one that I’m willing to live with. I don’t have to worry about who likes my photo, or my rant. I don’t have to see other people praising the disgusting things I hate about society. I don’t have to wonder if I’m living a life that is better or worse than anyone else’s. I don’t feel as anxious, I have been much less skeptical because I can choose what news to read, instead of following a prompt based on my scrolling, and I don’t feel like I’m being constantly judged for what I say.

Which brings me to the most serious part of my fexit. I write things sometimes, and have opinions sometimes, that aren’t regarded as “awesome” by some people, and that’s something I am okay with. But other people aren’t okay with it, and they react. Truth is, there will always be people out there who don’t agree with what you’re saying, but social media has created a breeding ground for hate to flow freely and, seemingly, without consequence. Everyone can see what you’re doing and saying, far beyond when you have said it or done it, and just because 250 people have “liked” your comment, doesn’t mean you’re in good company. I’m sure there are a million pieces of shit strangers out there, who completely agree with what you’ve said, but the one person who takes offense to it, could be someone who you care about and truly affects your life. Facebook has created a platform for people to do and say things they wouldn’t do or say in real life, if faced with those same circumstances. Bravery can soak into your bones and make you feel invincible, but once you bring social intelligence into the physical interaction, I guarantee people will act completely different. People have already started acting different, but for the worse. The 2016 election kicked everything off, and facebook is the reason we have the president we have now, and thereby, many of the societal problems we have now.

Wait, don’t go.

If you disagree with that statement, I am going to bet my first child that you are still on facebook (and like it), but let’s say for shits and giggles that you aren’t.

You’re not on facebook, and you’re so very woke to the drawbacks and breach of privacy, and you read all about the Zuckerberg hearings, and you actually followed the election outside of facebook,… and you also happen to be of the opinion that the election was clean and fair, and not carried out via facebook. For this to be the case, you would have had to completely ignore the very word “facebook” in the news for the past 3 years, as well as any relayed information given by facebook account holders, even if you trust them.

I can tell you, to witness firsthand, the galvanizing of people who think the way the president does, was terrifying. These are people who, prior to the consequence-free zone of facebook, were ashamed to take their beliefs public, because the established collective morality tells us to be socially intelligent, and our brains tell us how to act (or not act) when in a physical confrontation. Well we can remove that stigma, because the president has glorified some of the most divisive and abusive behavior, and has reinforced the idea that you don’t have to ever answer to anybody, and you can take whatever you want. I watched hate groups form on facebook at an alarming rate, between 2014 and 2017, and people really stood behind the messages.

Also on facebook, as with other social platforms, if you express an opinion that goes against someone else’s, they will rake through your profile for something to hurt you with. Some people actually go after others, because their exchanges become so intense. And if they can’t get at your profile, they’ll google your name until they find something else. People have committed suicide because of facebook. People have lost their jobs. People have been stalked and killed. People have been separated from their children.  Imagine that in a real situation: when you’re having a heated argument, the person gets to start rifling through your things, and reading your journal, and going through your phone and computer, and screaming obscenities at you the whole while. They threaten you with physical harm, they threaten you with murder, threaten your family with murder, tear down your looks, your family, your job, your place in life, with no basis for it, other than the fact that you disagreed on ONE THING.

I act completely different now, and I feel like that’s a good thing. I know there were times when I let my reactions to someone else affect how I treated people around me. I think back on that, and I’m like “What?” People are still doing it right now on facebook. I also know there were times when I tried to connect an ordinary app to facebook, and it asked for access to my personal information, both on my computer and my phone, among other unreasonable requests. People are still accepting that request right now on facebook. I remember getting friend requests from people without names or faces that I recognized, and deciding I didn’t really want strangers having a full view into the details of my life. People are still happily and excitedly accepting those requests right now on facebook. A friend is a friend is a friend (even if they’re a bot or a spy).

Unfortunately, facebook has created a monster in that way. Vanity has taken over our interests, more so than anything in the past has, and has dumbed down our vision of what society is. We yearn for more approval, more friends, more likes, more requests to follow, more affirmation. Often, that is the only point behind a post. Nobody is dolling themselves up, taking a selfie, face-tuning themselves, and posting the photo cropped all to shit, unless they were looking for compliments. Next time, just show the fishing pole in the photo. It will bring less confusion. Or, how about #fishingnotfishing.

I’ve discovered the difference between those who call themselves my friend, and those who are just looking to call people ‘Friends’. The reason people send/accept friend requests, is so they can reach more people, because when you reach more people, they can see all of the great things you’re doing that are reflective of your real life I swear, or the totally selfless act you’re performing solely for someone else’s benefit and not for your own karma points no way, or that amazing update about your efficiency at doing laundry AND going to the gym AND tanning…all in the same day! How else would people you know (as well as those you don’t know, as well as the bot accounts, as well as the marketing spies) know about all of those highlights, if not for facebook?!

And the more people who get to see your perfectly groomed profile (instead of the nightmare you are in real life), the better of a person you actually are, and the more advantages you’ll have in life! You need to have thousands of friends, because that’s what regular people (not celebrities who make money by simply existing) normally have in life, right? A close circle of 2,500 friends you want knowing every detail about where you are, at all times, and what you’re doing, as well as who you’re with? Nobody has 2500 people who actually like them.

I was not serious about that last part. I know there are at least 2500 of you who really love me.

I’m not saying facebook is the only place this happens, but facebook is the only place in my world that ALL of this stuff happens. It’s a fucking app. An app that could ruin your world, and the worlds of those around you. An app that HAS ruined MANY lives. An app that shows us how deep into our vanity we can get, while stealing our identities behind our backs. How is that not ironic? We admire the outer shell so much, that we’re too distracted to notice as our insides get sucked out the back door.

That was a poor choice of wording. But you get the idea.

So, after 4-ish months of being free, the only question that still remains, is this: why would anyone ever go back to facebook? With everything that is already wrong with this world, it seems like walking away from an explosion, only to go back and bask in the nuclear winter. It makes no sense. If you are smart enough to walk away, and take control of your life, what makes you revert back? Is it like one of those brokeback mountain relationships, where you just wish you knew how to quit it? It would be interesting to see a brain scan on someone as they reactivate a new facebook account, after having ditched. I bet that would show some significant mid-brain activity, and probably not much else.

The obvious compartmentalizing of people, exposure of their information, hijacking of their time, and exploitation of their weaknesses, all at the willing hand of the victim, has convinced me that I want no part of it. There is no benefit to being on the platform, and even from the outside, it is clear how quickly and dramatically it is deteriorating the world. I officially have no FOMO.

-jg

Is Anybody Talking About The Humidity?

Here in New England, nobody talks about the weather.

Just kidding, fucking everyone talks about it. It doesn’t matter if it’s an inch of snow, or ten feet of snow… if it’s 50 degrees in July or 110 degrees; someone is going to point out how much different it is than last year, or they’re going to talk about how next season is going to be a doozy, or how this is the worst they’ve seen in awhile, or whatever it’s doing to affect their plans. It’s the first topic of conversation for so. many. interactions. 

“Boy, it sure is hot, but this humidity…” Of course, thanks for reminding me that it’s the humidity that is making the heat worse, as I was beginning to get confused about what was happening. I was content to write it off as an invisible wet plastic bag to my entire body, but this theory seems much more likely.

Humidity isn’t just a shitty thing when it’s hot. It’s sometimes humid when it’s not  warm, which only serves to make you feel like you’re suddenly dead. Nothing is worse than cold and clammy, because there is no way to get away from it. We had that weather a few days ago, and it wasn’t pleasant, but thankfully it lasted all of 2 hours, before we were back to the blistering sweat bath. I feel like a corpse now, but one that has been left in the hot sun for a few days. (And in the humidity!)

So, it’s realer-than-real-deal-Holyfield hot. New England isn’t exactly the first place you think of, when you think about hot climates, but 90 degrees is hot, in my opinion, and when you slap the humidity on, it feels like the End Of Times. As much as I hate the heat, I’m not one of those A/C junkies who can’t go anywhere without it, and has A/C in their house, and their cooled garage, and then their car, and their parking garage, and office. I don’t have a garage, or access to a parking garage, and certainly don’t have an office, but I also don’t use A/C in my house or my car, because I’m allergic to something about it, and I don’t know what it is, but I wish it wasn’t real. Allergic to relief: that’s me.

It’s fucking hot, what the hell??! How can it be possible, that my mood is so affected by the weather?? I mean… I’m really irritable! I can’t sleep at night, I don’t want to shower, I don’t want to put on clothes, I don’t want to cook any food, I don’t want to walk around or do any fucking thing, because IT’S TOO HOT TO BE ALIVE!!! I proposed the idea to my sister, that this is nature’s eugenics; killing off the weakest people who can’t deal with how oppressive and strangulating this heat is!! It’s not just the heat, it’s all of the natural disasters that have been happening, that support my theory that Mother Nature is sick as fuck of us, and is going to make us all deathly uncomfortable, or uproot us with earthquakes and volcanic eruptions and tsunamis and hurricanes and wildfires and sinkholes and blizzards and tornadoes until we just give up.

But it’s also this heat.

Some of my readers live in places that are hotter than 90 degrees, pretty much all the time, which horrifies me to think about. Even if I was waking up to a tropical paradise, 90 degrees loses its flair after about 50 seconds. My friends love it, and tell me I would totally get used to it, but I tell my friends they clearly don’t know a damn thing about me, and to let me complain, or just get out. I sound like a crybaby to them, and that’s okay. I think I sound like a crybaby to a lot of people, on account of how much complaining I do. But to be suffering in heat worse than this and still wanting to read my writing… my complaining must not be that bad after all. Man, people must really love me.

My parents are coming to visit us this weekend, from out-of-state (and I still wrote you something!). That means I have been running around like crazy, to every store in the city, and experiencing their varying levels of A/C usage. From my adventures, the Goodwill store clearly has the right idea about keeping things cool. I’m not sure why, since all of the stuff in there is musty and damp anyway. Surprisingly, the grocery store was one of the warmest places I stepped into, which was off-putting, considering I went to the auto mechanic (again) too, and even that was cooler than the grocery store. Plus, I got a pat on the back for intuitively recognizing that something wasn’t right with my car. I guess it wasn’t even noticeable to him, until he inspected what I says, and there be the solution. Do you know why I knew something wasn’t right with that bitch? Because I’m one with her. Also, because there’s always something going on with that car. But she’s still alive, though, so I guess I should be knocking on wood (or whatever your religion does). She and I are a lot alike, in that way. I told you we were one.

I just took a break from writing, because I had to paint the bathroom. I chose a brightsy-darksy-ish red color, which I was excited about at the store (when I was buying all of my other colors, for all of the other rooms that look dy-no-mite), but when I got home, I started to think this red would remind me of a menstrual period. It’s pretty much that exact color, on the wheel. My kids didn’t feel the same, although, Sonny did say it reminded him of where he should go when he was bleeding out and needed first aid. (So, same thing.)

You know who ended up needing first aid? Me. Because my brilliant ass decided to paint the bathroom, on a 90 degree day, with the bathroom being one of the many rooms in my house that does not have a functioning window. It’s an old building, and we’re right on the water table, so the building has settled a bunch. The windows don’t all open, what do you want? I’ll tell you what want: a window that opens! There’s no ventilation in there, so guess which second-floor-bathroom-without-a-window-that-opens was being painted in the apex of heat and humidity in this house? Shutup. That red bathroom will forever remind me of the anger and frustration and heat and flames I endured, just to end up with the stark reminder that you definitely need multiple-multiple coats when you paint with red, because it’s the most nightmarish color to paint with. The humidity is never going to let that damn bathroom dry.

I ran out of paint, and am nowhere near done, so I guess writing this is the real break. I remember this morning, I texted Matt and told him “It’s too hot, I don’t want to do anything today,” and he said, “Don’t.” Hahahaha. Those were good times.

I went to Goodwill today, and there was a guy there, who was seriously asking if the framed print on the bottom shelf was an original painting, or if it was a copy, and he smelled so strongly of Adidas cologne, which I recognized from my days of dating 18 year-old wannabe gangsters. I didn’t have the heart to tell the guy that there was no chance I would tell him if I recognized something as valuable, or that his stench was making me want to run back out into the humidity, so I just said, “You never know what you’ll find here.” Which was really about the situation.

You know what you will find there? A/C, which, it turns out, doesn’t bother me if it’s not directly near me. It must be something that the appliance emits, that my histamine blockers can’t effectively fight off, because I’m doomed to be miserable. Who is allergic to A/C?? I’ve literally never met another person who is.

Okay, it’s too hot, and I still have to make lamb chops, which I’ve never done before, but I’ve been successful at winging so many things, that I’m not that worried about fucking up. What I am worried about, is the kitchen getting hot, and I’m worried about eating all of the beer cheese that I made for my step-dad, and I’m worried about not sleeping tonight because it’s HOT AS FUUUUUCK. I’m sure that in reality, I’m going to crush all of this shit, and the only person who will even be judging is ME, because if I didn’t have self-torture, who would I be? I think they call that motivation, and I need all the motivation I can get right now. I’m being smothered by the humidity.

-jg

 

 

 

Please Will You Not Be My Neighbor?

Recently, Matt and I weighed out the pros and cons of moving. Again. Some of you who know me more personally are probably rolling your eyes, because you never know where the fuck to find me. My grandmother has replaced my last initial page in her address book so many times, it scrolls out. My ex has (effectively) used my roaming ways against me in court, as a means to imply I am not stable. Why he chose that for the example, I’ll never know.

In the time Matt and I have been together, the longest we have lived in one place has been less than 4 years, and it’s the place we’re currently in now, which is most likely why I want to move so immediately.

It’s always nice being able to move, because I think I might be a gypsy, somewhere deep in my heritage, and I don’t like being in the same place for long. I also don’t like things to look the same for too long. I have to move furniture around, or switch it out for something else, or re-decorate, or cut my hair, or alter my clothes, just to keep things interesting. I wouldn’t say my need for shaking things up has caused me to change my boyfriend scenery multiple times, but you won’t hear me deny that fact (read: FACT) either.

(It’s okay, Matt and I are still together, as of this post)

In this case, we are desperate for a change of scenery around our neighborhood. When I say the “neighborhood,” I am referring to exactly that: the neighbors.  If there’s a medical term for pain and suffering at the hand of your neighbors, I have it. We currently live in a side-by-side duplex, and the family on the other side of the wall is a full-time anxiety attack. There are, at any given point in time, anywhere between 5 and 10 people living there, depending on the day, and only 3 of those people are adults. They wake up early (not the adults), and run around the house, jumping up and down the stairs, screaming, hitting the walls, playing on our stairs outside, hitting baseballs around our car, ripping our roses off the vines, oh, and did I mention shouting? I can’t understand how the acoustics in their apartment are so clear and vivid, but my kids can’t hear me shouting to them up the stairs (even though I can hear every word they’re yelling saying). Everything is amplified in the wall that separates our apartments. I’m sure next door it seems like “just a crayon” dropping on the floor, but it sounds like they’re dragging a body down the stairs.

They are a church family, too, which is fine by me. Whatever you want to worship is your own thing, but my problem doesn’t stem from their theological preference. It’s the stuff that requires *me* to live the church life. Like when they’re up at first light on Sunday (weekend) morning (when you sleep), so they can all take showers before leaving for church, so they wake up everyone in the building, including those of us on the other side of the fucking property, with loud industrial fans that don’t do anything to dampen the shrieks and thumps that echo through the frame of the house. I’m saying, those kids are LOUD. They need boot camp for sure. At least.

On top of that, they’re incredibly afraid of us. Like, super scared. I don’t know why, because we’ve never been anything but kind and outwardly sweet to them, smiling way more than I normally would (or should), but there they are: whiny little quivering babies. Even if they’re having the best time outside, and the sprinkler is going, and there’s a parade, and there’s ice cream, and Spongebob is outside asking them to be his best friends… it doesn’t matter; they will still run into the house as soon as they see us coming. They scowl and frown, too, immediately, from smiles and laughter, and stare at us like they are preparing to see something unexpected. One day, I heard one of the kids tell the others that Matt was evil, which I thought was weird, given that the kid was waving around one of the roses she had just freshly murdered out of my yard. I guess killing things makes you less evil, somehow, but okay, Matt is the scary one. I used to be confused by it, and then I didn’t care, and now I think it’s funny and have even toyed with the idea of really playing up the part of the mean lady that hates all the kids. Just flex the shit out of my “acting” chops, and really make ‘em believe I don’t like ‘em. (I don’t.)

Speaking of all the kids in the entire god damn world, it isn’t just those kids next door. It’s a whole bunch of houses of kids who all want to play in MY yard. I know what you’re saying now: “Isn’t it everyone’s yard?” and you’re wrong. There is a clear line of demarcation between “their” yard, and “our” yard, and they are going to the far side of my yard, to the fence that divides our property from the other neighbors. That’s where they’re picking the roses from; nowhere near their yard. That also happens to be where they prefer to play, and have invited every kid in town to join them. They must love how shiny my beater car (that I’m stuck with, out of necessity) is, or how uninviting my glaring out the window is making the curb appeal seem. They obviously aren’t out there for me. They like the kids next door. (I don’t.)

So, we have kids from our street, and the next few streets over, all congregating on our front porch. It’s a shared porch, but as I mentioned, there is a divider down the center, which is invisible to children, I guess, because they use it as a tool to drive me to drink. It’s that weird kid shit that I don’t find fun. I didn’t like it when my kids were little, and I especially don’t like it, now that it’s a bunch of kids that I already wanted to send to boot camp. No special feelings there. I wish no harm upon them. I just don’t like them.

Perhaps it’s hardly their fault. I mean, I used to roll up in people’s houses uninvited and unannounced when I was younger, even when my friends weren’t there. I just didn’t know any boundaries, because my dad didn’t teach that kind of stuff. I stole things, I destroyed property, I spray painted a lot of things that weren’t mine. If that happened to me, or something of mine now, I would probably go directly to that parent and tell them to send their kid to boot camp. It’s probably the parents’ fault anyway, right?

Is it really too much to ask, to be able to go out on my porch and watch the sun set, without tripping over bikes and McDonald’s toys? Can I please go outside and write for a few hours in the breeze, without catching foam bullets with my teeth, or at the very least, some major 8 year-old side-eye? Can I sleep past 5:30 AM on a Sunday morning, just once? I leave everybody alone. I mean, I clearly don’t like neighbors, so I do as little as I can to attract their attention for any reason, believe me. It just so happens that every single time I go outside, they’re sitting out there. And any time I pull up into the driveway, and they’re not in the yard, they arrive within five minutes. This sounds like I’m embellishing, but that couldn’t be a bigger wish for me right now. I get no time away from the kids next door, and I BARELY want to hang out with my own! (Kidding). What makes them think I want to sit awkwardly in my witch rocking chair, while they stare me down? I’d rather they just go spinning off into the alley to play, but they don’t. They sit there scowling and it’s weird as fuck.

I don’t get down with the neighbor scene, even if they’re cool. I’ve seen some situations where all the tenants in the building leave their doors open, and they just walk in and out of each other’s places. Fuck that! That would never be my thing. Ever. The minute I saw that happening in my building, I’d be putting a guard dog outside my door. Don’t try to walk in my house without being invited, you fucking vampire. That’s against the rules. You need to be invited, just like Jesus. What makes you think you have privileges over Jesus?!

Speaking of lords, we didn’t tell our landlord we were thinking of moving, because we really really like them. They’re lenient when we need extra time on rent, they fix something as soon as we report it, they don’t come around and get nosy, they care about our kids, and they want us to be comfortable in this place. That goes a long way with me. Plus, they love us, even though I just made us sound like nightmare tenants. We’re actually very cool. Trust me. I’m also trustworthy. And cool.

Nevertheless, if I told them that it was, in fact, the neighbors who were driving us away, he might try to kick them out instead, because we’re so much cooler than they are. As much as I think they should be in boot camp, turning those brats into homeless kids would be something my conscience couldn’t handle. One of those kids is almost a little bit cute. So, I worked hard to avoid that whole conversation altogether.

It ultimately worked out, because we decided not to move. Instead, we’re fixing up the place we have, and NOT moving the hoard of shit we have accumulated over time. The rooms have been switched around, AND painted, and everything has new life. Including old Jupe.

Now if I could just convince the neighbors to send those kids to boot camp, all will be perfect.

-jg

Andy! You Goonie!

It’s Friday the 13th, y’all, which is my faaaavorite! Sometimes, there is a full moon on this night, and that’s extra special, but tonight, there is a new moon, which means you can’t see shit. Still, Friday the 13th is a fun day, because you get to act like your bad luck is a result of the day, when it’s really just because life wants to shit on you.

As you may know, I am digging for answers all the time, and some of you know from my previous article I Wanna Dip My Balls In It!, that I am currently seeking answers regarding an unfortunately-named product called Man Dip. In the article, I mentioned that I had contacted the founder of Man Dip, Andy, in search of the answers to my questions. I used the email address given in the contact information on the website, so thinking I would get an answer soon, I hesitated to post the article, but ultimately ended up just putting it out there. I’m glad I did, because the process is taking a bit longer than I’d anticipated.

Matt thinks I’m coming off rude, pushing it too far, and that I probably scared Andy with my raging feminism (uh, humanism, thankyouverymuch) but I don’t think I was that mean. Judge for yourself. Below, is a copy of what I’ve sent to him, so you can see that I’m just a woman, looking for some conversation on the topic.

“Andy,
I have a huge issue with your product. Don’t you realize dip is for everyone, regardless of the ingredients, and calling it “Man Dip” is purposefully alienating the majority of the population? Given these divisive and exclusionary times, branding your product under this name is a huge mistake. I urge you to reconsider your mission statement, where food is not given a gender label.
Feel free to contact me.”

I didn’t receive a response, so I wrote to Andy again, just to check in and make sure everything had been received okay.

“Good morning Andy,
I am following up on the email I sent to you 9 days ago, regarding the name of your product Man Dip. I had figured I would get a canned response, but I got nothing. I realize Public Relations 101 would tell you that saying nothing is better than saying something that might make you look like a dick, so I understand your lack of response altogether. I also realize that I am just one woman, in a sea of many women, whose opinions you probably don’t care about. That may be a rash generalization, but I’m mostly just assuming based on the content of your website. I’m sure you didn’t “get where you are today” by caring about a woman’s opinion.
So when I didn’t get a reply from you, I wrote an article about your product, your website, and your company. Also, being that it’s in the public domain, I mentioned you by name when I talked about the part when I emailed you (and you didn’t reply). Now, you may be on a two-week vacation with your family, or just working really really hard, but you should probably have a canned response for inquiries like mine.
The article is getting a lot of attention, so if your website has seen a recent spike in foot traffic… you’re welcome.
Thank you for your time.”

I included a snippet from the article, for his viewing pleasure, thinking he would be so impressed, that he would write back immediately!

That was on June 16th. As of today, I still haven’t received a reply from Andy, or from any other PR people, or any kind of agent or assistant or customer service representative. I haven’t written a third email (yet) since there is purpose behind their radio silence; a conclusion I came to, when I realized that any positive emails or good feedback is probably getting through just fine. I wonder what is happening with my emails, then? I have ideas…

I picture a big board room full of powerful females, sitting around a big table, reading my email. They’re impressed by my outlook on this stupid matter, and they’re all wondering how such an exclusionary idea could have ever been marketed from their company. How did it get by their brilliant minds? Oh, some dude’s Frat Bro nephew gave it the green light, even though he is only working at the company because of nepotism? I see the powerful females educating him on how fucked up the country already is, without adding chip dip to the list of things that promote divisiveness… they’re showing him a slideshow of products that are marketed to women for more money, for less of the exact same product, just in a flowered scent… they’re showing a slide of the dip, with the red Ghostbusters thing around it, because it shouldn’t be a gendered item…  they’re offering the branding and marketing job to someone else now… it’s a woman… she’s taking the Jersey Shore mentality out of the dip industry… she’s sitting on the desk… she’s eating a big scoop of dip out of the container, and laughing at how delicious it is… the taste of victory, that is. (I find this to be a legitimate use of time, and thereby, an acceptable excuse for not returning my email.)

Or, some old rich grumpy asshole is yelling at his grandson, because he got my email from an assistant of some kind, and he’s mad that his grandson used family money to start a business, and “This is the best you could do?!” He’s super embarrassed. The grandfather is yelling, because he has spent his whole life working hard, and his grandson doesn’t know the meaning of struggling, and doesn’t think things through. He throws the printed-off email on the floor, and the grandson looks at it with failure in his eyes. Man Dip? Really? He asks himself, as he realizes how dumb it sounds.

Or what about like, the wife is checking the email one day, and she sees the email, and she’s like, “Yes, girl, I thought Man Dip sounded stupid too. It may come as a surprise to you, but he didn’t listen to me when I told him that it’s borderline sexist to target a food to one specific portion of the population. When I offered him alternate names, he swiped all of his containers of dip off the desk in a fit of rage, and ran out of the room.” But before she can send the email reply, something happens. I don’t know. I haven’t figured that part out yet.

Or maybe it’s the woman who came up with the name in the first place, and she doesn’t realize she’s a grade A turd? Maybe she thought she was being “clever” somehow when she thought of it, even though it really just sounds like she’s trying to impress her man and his buddies. It also sounds a lot like someone just wants to be One Of The Guys. That’s cute. Now ship me out some free dip, while you think about how you’re setting back our gender 70 years.

These are just ideas. Change or no, at least acknowledge when someone is contacting you about the product you put out there for consumption. Don’t just ignore them. What kind of business plan is that? How busy is the dip industry, that the founder of the company can’t even get a minute to respond to an email? Is he back there, making all the dip by himself? Milking the cows, tirelessly, for the cheese? Mixing the delicious Chorizo sausage by hand?? Harvesting the Habenero Habanero peppers into the midnight hour??? What is consuming so much of his time, that he can’t even get a break? Does OSHA need to pay a surprise visit, to make sure he’s okay? Let’s get legit concerned for Andy, guys. Dude needs a break. #Andyhumanizing

I didn’t ask him for a miracle. He could just write back and say, “Hey, your email caught me off guard because the whole Gendered Food game is new to me, and I hadn’t thought of literally any of the things you said.” At least open up the conversation, dude. And throw me some free dip. Damn.

Customer service is something that goes hand-in-hand with consumer reporting. If you are fine with listening to good feedback, you need to be able to take the bad feedback as well, and use it as an opportunity for improvement. It’s not just about making money. You have to be a mindful businessperson to be able to survive marketing, because your advertising and branding is the face of your company; it’s what represents your name, your employees, your company culture, your mission statement, business plan, and ultimately, you. When someone approaches you with an issue in your advertising, it’s probably a good idea to pay attention to it. These days, you never know who is going to see the bad review of your product… it could be a much bigger group of people than those who see the website itself.

-jg